Companies running lean are carrying more risk per person than they realize. When one of those people leaves - the one who holds the client relationship, the institutional knowledge, the trust of two others - the gap is larger than anything the spreadsheet showed. We build the system that sees it coming.
The most expensive retention problems rarely show up in surveys or exit interviews. They show up in client transitions, delivery gaps, and leadership bandwidth - after the fact.
You restructured. You ran the math. You made it work - on paper, with the people you have. What the spreadsheet did not show is what happens when one of those people leaves. Not the easiest to replace. The one who holds the client relationship, six months of institutional knowledge, and the quiet trust of two others who are now watching what you do next.
Every engagement starts with a structured diagnosis using the 5 Touchpoints framework. Then we build the fix and leave you with a system you own.
What people experience in their first 90 days and whether it matches what they were told.
Where expectation and reality quietly drift apart - the starting point for most disengagement.
Whether the person is in the right role, with the right support, and enough clarity to stay.
Whether strong people see a future at the company worth staying for.
Whether your best people reinforce stability or quietly prepare their exit.
Most clients begin with the Audit. The build and advisory follow when the timing is right.
A focused diagnostic that identifies where retention risk is building, which roles and relationships are most exposed, and what to address first. Delivered in one week.
A 3-4 week done-for-you build. We install a retention system around the roles and relationships that matter most - using the tools your company already has. Yours permanently.
Ongoing strategic oversight for companies that want to stay ahead of the next retention issue. Available to clients who have completed a Tier 2 build.
Every deliverable in the Stay System is a working internal tool - not a deck, not a recommendation memo. Built inside the platforms your team already uses.
An internal dashboard that surfaces early signals across critical roles so leaders can act before a situation escalates.
Structured manager prompts and check-in guides that surface what people are not saying - before it becomes a resignation.
A diagnostic tool for role fit, support quality, and manager alignment so mismatches get caught while they are still fixable.
A clear visibility tool showing strong people what progression looks like at your company - and giving them a reason to stay to find out.
Recruiting, onboarding time, client disruption, manager bandwidth, and the institutional knowledge gap - the real cost of a mid-senior exit typically lands between $75,000 and $150,000. The Audit costs less than a rounding error on that number.
"We could feel the risk but could not locate it. The diagnostic showed us exactly where to focus and what to address first."
"This gave our managers a system to work with instead of instinct. The early-warning dashboard changed how we monitor our team."
"We stopped reacting. The quarterly reviews let us catch things early enough to actually do something about them."
Both - because in a lean company they are usually the same problem. The person who holds a client relationship is also the person whose exit would cost you the most. Protecting that person protects the revenue and the relationship at the same time.
Seven business days from kickoff to deliverables. Your time commitment is the intake form (30-45 minutes) and one 90-minute session.
No. The Stay System is built inside the platforms you already use. There is no new vendor to onboard and no subscription required to keep it running.
Owner-led relationship-dependent companies with 15 to 75 people. Presidents, managing partners, and CEOs who carry retention responsibility without a dedicated people infrastructure behind them.
The Retention Risk Audit. It gives you a clear picture of where the risk is, what it is costing you, and what to do about it - with or without continuing to work together afterward.
Book the Retention Risk Audit and know exactly where your exposure is within a week.
Get started today before this once in a lifetime opportunity expires.